As a part of our eCommerce Back Office Support Services we will:
- Manage finance and accounting. We can handle large volumes of financial transactions smoothly and without the slightest glitch. We will generate receipts and invoices and enter their data. We will also keep track of the payments that your business needs to make and the money that you are owed.
- Manage the inventory. We are adept at every aspect of eCommerce inventory management. We will flawlessly entre your products’ data and, whenever necessary, update product prices and availability. We will also make sure that all your product descriptions, meta titles and meta tags are keyword rich and SEO compatible.
- Keep track of product stocks and availability.
- Do product research. We can do exhaustive product research and gather products’ data to upload upon your eStore’s website. Our Back Office Support Services professionals can also find out which products and brands are the most sought after on the internet so that you do not miss out on offering them on your eStore.
- Look for up-selling and cross-selling opportunities.
- Process orders. We will also enter and manage your orders’ data and track order dispatch and delivery. We will address all order and shipping related customer queries.
- Research your competitors. We can keep track of the products, prices, discounts and special schemes offered by your competitors so that can you stay ahead of them in business strategies.
- Answer emails and provide email chat support.
- Take phone calls and answer customer queries.
- Research shipping partners. If you wish to offer free shipping to your customers, we will trace shipping partners offering the most competitive rates. Saving money on shipping will improve your margins.
Our eCommerce virtual assistance support will help you accelerate the growth of your eCommerce business. Contact us to hire virtual assistants to handle all the tedious manual tasks of your eStore.