How Our White-Label eCommerce Services Helped a Marketplace Management Agency Generate $3.5 Million for Its Clients

The Client

A Marketplace Management Agency Specializing in Automotive, Home, & Leisure Categories

Our client is a US-based agency that offers comprehensive marketplace management services for brands and resellers in automotive parts & accessories, home & garden, and sports & leisure categories. They handle everything from initial account setup to advertising, inventory, and customer service on Amazon, eBay, Walmart, and Etsy for their clients.

Project Requirements

Supporting our Client with Full-Service eCommerce Management

Our client required experienced professionals with expertise across varied marketplaces for product listing and optimization. They partnered with us for white label marketplace management services, which included:

Sourcing and collecting accurate product data for listings
Uploading product listings on various marketplace platforms
Optimizing listings for improved performance and visibility
Providing marketplace channel support to resolve issues
Editing product images according to each marketplace's guidelines
Managing inventory levels and product pricing

Project Challenges

Providing In-Depth Expertise for White Label Multichannel Marketplace Management

Managing Multiple Marketplace Management Platforms: Depending on the specific requirements of the agency's clients, this project required us to operate efficiently across:
- Linnworks: A multi-channel inventory and order management software designed to help retailers automate eCommerce operations.
- SureDone: An all-in-one solution that provides services like product management, listing, and order management for eCommerce sellers.
- Ad-Lister: An eBay-centric tool that simplifies product uploads, listing editing, and image editing for brands.
- Volo: An end-to-end eCommerce management software connecting marketplaces and online stores for streamlined management.
Mastering Proprietary Seller Tools: The client utilized a proprietary seller activity management application, which required our team to undergo training to become proficient with the platform and align closely with the client's operational standards.
Meeting Strict Task and Deadline Requirements: The client demanded strict adherence to assigned tasks, timelines, and instructions, along with regular progress updates.
Maintaining 100% Product Data Accuracy: Given the complexity of the client's offerings — particularly in the automotive sector, our team was required to develop in-depth familiarity with the full range of products to prevent any discrepancies in data management.

Our Solution

Collaborating with the Agency for Full-Service eCommerce Management

Acting as an extension of the client's internal team, we were entrusted to manage marketplace management for 17 of their end clients. We ensured complete confidentiality while providing full transparency, enabling the client to have continuous visibility into team activities, workflows, and project progress.

To facilitate effective collaboration, time tracking, and operational management, we worked within the client's preferred tool, Avaza. Prior to project deployment, the client provided specialized training to ensure our professionals had deep product knowledge and proficiency with the proprietary multichannel marketplace management tool.

We offered the following eCommerce support services for the marketplace management agency:

Product Data Extraction

We deployed a dedicated team of data extraction specialists to gather and consolidate accurate product information from manufacturer websites, competitor listings, and product catalogs. This ensured each product listing was complete, accurate, and up to date.

Product Listing

Our experts handled product data entry and listing management across major marketplaces, including Amazon, eBay, Walmart, and eCommerce websites built on Shopify, Magento, and WordPress. We enabled brands to seamlessly expand their online presence by managing end-to-end listing uploads across multiple channels.

Listing Optimization

To maximize product visibility and improve search rankings, we provided targeted listing optimization services for Amazon, eBay, and Walmart. This involved conducting keyword research and refining product titles, descriptions, images, bullet points, and other listing elements to ensure they were SEO-optimized.

Product Photo Editing

Recognizing that each marketplace has different image requirements, our photo editing team edited product images for each platform. Services included background removal, color and shadow adjustments, resizing, and other enhancements to ensure compliance with platform guidelines.

Inventory and Price Management

We closely monitored inventory levels for every brand, leveraging multichannel management platforms to keep stock data synchronized across all sales channels. Our team also managed restocking requests and automated pricing updates, ensuring timely product availability and competitive pricing on Amazon, eBay, Walmart, etc.

Channel/Marketplace Support

Our experts provided ongoing support by liaising with marketplace support teams on behalf of the agency's clients. We addressed issues such as suppressed listings, restricted categories, and account concerns for prompt resolutions and uninterrupted sales operations.

0.5%

error rate in product listings, ensuring high accuracy and data integrity

100%

on-time delivery rate across all operational processes

100%

compliance with the client’s guidelines and standards

$3.5

million in revenue growth within three months for businesses

95%

process automation with multichannel marketplace management platforms

97%

overall process efficiency by optimizing workflow and productivity