Amazon Reimbursement Services | Amazon Refund Services

Hire Amazon Reimbursement Specialists to Recover Your Loss

Amazon Lost Inventory Reimbursement Services

Amazon offers help to sellers who suffer losses from inventory damage during FBA order fulfillment or due to Amazon-approved logistics partners. If your reimbursement is pending or you're confused about how to file a claim, our FBA Reimbursement Service experts can take control. They will evaluate your existing claims, follow up, or file new ones on your behalf.

Overview of common Amazon lost inventory reimbursement scenarios:

Seller FBA Shipping Losses: lost or damaged items when shipped by the seller, using Amazon’s logistics, to Amazon’s warehouses, caused by Amazon-partner carriers
Amazon Fulfillment Center Losses: loss or damage occurring in Amazon’s fulfillment center operations – shipping, order processing, handling returns & refunds, storage

Detailed view of Amazon lost inventory reimbursement instances:

Warehousing Damages: loss due to misplacement or damage to inventory in Amazon’s warehouses; items compromised in quality due to poor storage conditions
Shipping Damages: missing or damaged items during transit between Amazon facilities, from Amazon warehouses to fulfillment centers or shipping addresses
Inventory Management Losses: discrepancies in Amazon warehouses without loss of inventory reported or no supporting sales data to support inventory consumption
Inventory Disposal Losses: inventory damages due to incorrect inventory disposal by Amazon; inventory disposal without approval or before regulated timelines
Inventory Removal Damages: eligible items lower in count or damaged/lost by Amazon while moving your inventory from a fulfillment center to your Returns destination

Amazon FBA Refund Services for Fee Overcharges

As an Amazon seller, you can file for reimbursement if you have been overcharged for FBA order processing, inventory disposal, or inventory removal by Amazon. Our FBA Reimbursement Service experts handle many other types of fee-related reimbursement cases. If Amazon has overcharged you for any of its standard fees, such as long-term storage fees or return processing fees, our experts will file a reimbursement claim.

Common fee overcharge issues include:

Overcharged Fees: account audit to check FBA fee structure; identify excessive, inaccurate FBA fees applied for your product category; overcharges in FBA shipping, warehousing
Product Data Inaccuracies: raise claims for overcharges related to incorrect product size, weight, or dimensions recorded by Amazon; refund overages related to inaccurate product sizing by Amazon
Fee Adjustments: trace inaccurate fee adjustments processed by Amazon and raise cases for rectification & reimbursements to settle overbilling
Removal Order Fees: refunds for overcharging when returning inventory to the seller or disposing of it in the fulfillment center; removal fees applied to products not meant for disposal or returns

Amazon FBA Reimbursement Services for Returns & Refunds

You can file for reimbursement if an item eligible for return was not returned to you, yet Amazon marked it as successfully processed. This is just one of the many scenarios where disputes arise during the customer returns process. Our Amazon FBA Reimbursement specialists will scan all customer-requested returns and ensure that you are compensated for losses incurred during returns/refunds managed by Amazon, including those involving Amazon-approved partners.

Customer Claims: customers claim the product was never picked up, but the updated status displays Return completed
Damaged Returns: loss incurred by the seller when the product was returned in a damaged condition, rendering it unfit for resale
Incorrect Refunds: seek compensation when Amazon accepts/processes a refund without initiating the return/completing the return
Wrong Returns: reimbursement sought due to a different item returned – the returned product does not match the product sold by the seller
Incomplete Replacements/Exchanges: reimbursement for providing a product exchange/replacement without recovering the actual item
Wrong Inventory Update: updating FBA inventory status for a completed return without actually receiving the returned product

Amazon Account Suspension & Listing Suppression Reimbursements

Loss of sales due to errors committed within Amazon’s Seller or Vendor Central dashboard cannot be predicted—account suspensions and product listing suppressions can come through unexpectedly! Such instances need to be identified and reported immediately to qualify for quick compensation. Our Amazon Refund Recovery team traces every bit of communication from Amazon related to product listings & account-level penalizations or suppressions.

Account Suspension: reimbursement for loss of sales due to unjustified suspensions related to Amazon’s errors in applying policy-level regulations to a seller account
Listing Suppression: reimbursement for a seller’s loss due to unwarranted product page suppressions, such as bestsellers suppressed during the high sale season

Workflows Empowering Our Amazon Reimbursement Services

We work as your dedicated Amazon FBA Seller Reimbursement services team, ensuring you can focus on core business activities while they follow up and expedite the compensation.

Getting Seller Central Access

Our experts gain access to your Amazon Seller Central account, reviewing key sections such as Reports and Inventory Adjustments to identify FBA-related discrepancies and uncover eligible reimbursement opportunities.

Screening for Reimbursement Eligibility

We thoroughly assess your account against Amazon’s reimbursement policies, ensuring your claims meet all eligibility criteria like active accounts, timely filings, and valid supporting documents.

Perfecting the Documentation

We gather and organize crucial documentation, including shipping confirmations, communication logs, and inventory removal details, ensuring a comprehensive and well-supported claim for faster resolution.

Submitting the Claim

We file the reimbursement claim with Amazon, ensuring it is thoroughly substantiated with accurate documentation and aligned with Amazon’s guidelines to facilitate prompt approval.

Monitoring the Claim

Our team continuously tracks the status of your claim, responding to any requests for additional information and addressing discrepancies, even after approval, to ensure the maximum reimbursement is received.

Getting Seller Central Access

Our experts gain access to your Amazon Seller Central account, reviewing key sections such as Reports and Inventory Adjustments to identify FBA-related discrepancies and uncover eligible reimbursement opportunities.
Screening for Reimbursement Eligibility

We thoroughly assess your account against Amazon’s reimbursement policies, ensuring your claims meet all eligibility criteria like active accounts, timely filings, and valid supporting documents.
Perfecting the Documentation

We gather and organize crucial documentation, including shipping confirmations, communication logs, and inventory removal details, ensuring a comprehensive and well-supported claim for faster resolution.
Submitting the Claim

We file the reimbursement claim with Amazon, ensuring it is thoroughly substantiated with accurate documentation and aligned with Amazon’s guidelines to facilitate prompt approval.
Monitoring the Claim

Our team continuously tracks the status of your claim, responding to any requests for additional information and addressing discrepancies, even after approval, to ensure the maximum reimbursement is received.

Choose Us as Your Amazon Reimbursement Agency

While overcoming the intricacies of Amazon’s seller reimbursement policy can be challenging, meticulous preparation and a strategic approach can significantly increase your chances of reclaiming lost finances. Here’s how to maximize your success:

Continuous Improvement

Amazon has exhaustive policies, and those related to reimbursements can change—our Amazon Refund Recovery specialists stay updated, ensuring they know exactly what Amazon requires for reimbursement case documentation or proof of claim. Participating in Amazon seller forums and across the ecommerce community also helps them stay up to date about the nuances of regulations and best practices to get a reimbursement case approved without running into repeated disputes. By continuously tracking the eligible scenarios and due to their insightful interactions with the Amazon support team, our team maximizes the chances of recovering your losses via a successful reimbursement case.

Expediting Already Escalated Cases

It is widely known that despite their best preparations, Amazon sellers have traditionally struggled with their initial claim approval rate—Amazon reimbursement denials are very common! If you have already faced denial or if your existing reimbursement case is pending any action from Amazon, leave it to our experts to establish clarity and provide closure. This means identifying the room for additional evidence, reporting the loopholes in your appeal, and also raising a claim for lower-than-claimed compensation approvals.

Working around Amazon’s Reimbursement Calculation

Calculating the exact amount that can be claimed is often not as easy as it might seem. There are many factors involved, such as the historical sales prices within your product category and the item’s current listed price. The current listing price of similar products in the category and the price quoted by the competitors can also impact it. FBA charges contain many permutations that are a challenge to compute. Our Amazon FBA Refund Services experts help you understand if you have quoted less or more than the relevant range.

Working around Amazon Reimbursement Timeframes

Amazon reimbursements cannot be filed after a certain period has passed. There is a specific timeframe within which the claim should be filed—this varies for different product categories. The eligibility criteria can be confusing to understand. Our FBA Reimbursement Service experts guide you toward understanding a claim’s status in terms of the window to file it, the official timeframe, and any scope of negotiating for filing a delayed claim.

For some product categories, the time to file extended to 18 months
Claims sought on the grounds of excessive fees charged often have a window of 90 days
The window is different for lost or damaged items, often up to 60 days
Often, up to 120 days after completing the refund or replacement, you are allowed to file an FBA reimbursement claim
For cases related to FBA removal, the window is often up to 45 days

Hear It From Our Customers

Our Amazon stores were a mess when your team took over and now, after nearly 6 months, we are among the preferred brands constantly grabbing attention across Amazon. The level of commitment from your team members and the project manager makes your services stand out. We are confident of outsourcing all of our ecommerce operations and expanding our VA – Virtual Assistant team, as we explore more online marketplaces with you.

Agnus Rahila

CEO, Mexican Brand | Baby Gifting Novelties

Gardening lifestyle products are vulnerable with a mix of low & high seasons and shifting preferences among hobbyists and serious gardeners. Our dynamic pricing was just failing to keep up with repricing trends across sales channels and marketplaces. But your team has shown the way – tracking marketplaces and making updates in real time, perfect to drive conversions despite the increasing competition – just amazed at what you are doing.

Daniel Mateo

Owner - Spanish Manufacturer/Supplier | Gardening Supplies

Declining sales despite a great product at an irresistible price – our Amazon story was going wrong despite doing everything right. Your team showed us why we were not competing enough. Your product display page designers crafted banners and lifestyle images that continue to bring in more clicks. Your spinning view, 3D renders were a surprising game-changer for us.

Simona Jules

Lead - Product Designing | Men’s Athletic Footwear

Amazon Reimbursement Services: FAQs

What types of issues are common for Amazon reimbursement claims?

Amazon reimbursement scenarios are commonly seen in instances where the seller has signed up for Amazon FBA. Since Amazon handles order processing and returns, sellers can request reimbursements when inventory is lost or damaged in FBA warehouses. Any loss of inventory due to mismanagement in FBA warehouses is also a cause for filing a reimbursement. Such cases usually need diligent follow-up with Amazon’s seller support teams to file the claim, get it acknowledged, track its progress, and ensure that any request for proof that there was a loss of inventory or damage to the goods during FBA handling or shipping. Similarly, Amazon FBA overcharges are common grounds for Amazon reimbursement cases. With our Amazon FBA Refund Services team, you get the assurance of:

Reviewing all pending reimbursement claims
Identifying eligible reimbursement cases
Case processing with regular follow-ups with the Amazon
Account-level audit to identify undiscovered reimbursement cases
Documentation support to reduce chances of reimbursement denials by Amazon
Tracking FBA overcharges, fees, payments, refunds & returns processing

What do you track when handling Amazon reimbursement claims?

As an Amazon reimbursement company, we deploy ecommerce specialists for every project. Handling reimbursement claims starts with tracing the records that indicate the mishandling of inventory, order fulfillment errors, or FBA overcharges. Similarly, conflicts due to the Amazon-approved partners' mishandling of the inventory or shipping need detailed analysis. We monitor the Seller Central account for tracking the orders processed and those that are eligible for filing a reimbursement. If a case has already been raised for an Amazon reimbursement, we will analyze how it was presented and what stage of settlement it has reached. For instance, when Amazon has rejected a claim, we audit for the cause of the rejection and provide clarity regarding the chances of winning a reimbursement by disputing the current status and reopening the case. Our account audit can also help you introspect any pattern in FBA order processing that is recurrently creating a problem, leading to inventory damage, loss of sales, or poor seller ratings.

Why opt for 3rd party Amazon FBA Reimbursement Services?

As an end-to-end Amazon reimbursement company, we have a team of over 200 ecommerce experts who work with Amazon businesses worldwide. While clients typically prefer our Amazon account management and Amazon digital marketing services, we recognized the growing demand for reimbursement specialists. To address the overwhelming nature of reimbursements for Amazon sellers, we launched dedicated Amazon Lost Inventory Reimbursement services & Amazon Seller Reimbursement Services for losses due to account & listing-level suppressions or suspensions. Our specialists thoroughly audit your Amazon account, tracking FBA transactions and discrepancies that lead to disputes. We don’t just file claims; we see every case through to closure until the reimbursement is credited to your account. By handling the complexities of reimbursement claims and disputes, we allow you to focus on your core business activities and improve customer service.

How is the reimbursement amount affected by the manufacturing cost of the damaged inventory?

Amazon's reimbursement terms and conditions clarify how the cost of goods damaged during Amazon FBA is calculated. Amazon will reimburse based on these calculations, where the cost of the damaged inventory is computed by factoring in the manufacturing cost also, but this is not the only parameter. Other associated costs are a part of the calculations, such as the handling fees, FBA storage fees, shipping charges, or any customs duty. Sellers may need to provide supporting documents to substantiate manufacturing costs. Amazon can also use some costing estimates based on similar products being sold on the marketplace by other sellers. There is also a ‘’Manage Your Manufacturing Cost’’ section within the Inventory Defect and Reimbursement portal of Amazon, a recent update that has been helping sellers manage this aspect of their reimbursement claims processing. Our team of Amazon reimbursement specialists assists you throughout this process, handling the documentation to ensure you get the appropriate amount.

How will you report different reimbursement case statuses?

We will provide daily updates and weekly reports to keep you informed throughout the process of filing new claims, following up on existing ones, requesting evaluations of rejected claims, and auditing for potential reimbursements. Our reports will clarify your eligibility for different submissions and outline the reimbursement amounts. If you have questions regarding Amazon’s FBA reimbursement policies, our expert is available for a call at any time to provide transparency, especially on complex cases. You can also use the “Case Log” section within Amazon’s dashboard to view the status of various reimbursement cases, which are included in our comprehensive reporting. Our Amazon Refund Recovery Services experts ensure a thorough approach when raising a new case, providing a clear description of the issue, relevant category, and necessary supporting documents from the outset. Every claim submission, resubmission, follow-up, and approval is included in our regular reporting.

How do you manage FBA reimbursement claim rejections?

There is a greater chance of facing an Amazon reimbursement rejection if the claim is filed via a DIY approach—raising the claim takes time and expertise. However, rejected Amazon FBA reimbursement claims can still prove useful. Our FBA Reimbursement Service team can review the reasons for the rejection and raise a case with supporting documents. Often, the lack of sufficient documentation is the underlying reason. Our FBA reimbursement service specialists can resubmit your claim with more preparedness and supporting data. However, this might not be the case if you have filed an invalid claim – some reimbursement eligibility conditions cannot be argued! There might be a need to audit inventory reports and file more verifiable data when claiming money for damaged inventory. Our team works on all types of Amazon Reimbursements:

Overcharged FBA fee, accounting-level errors
Products misplaced or lost in FBA warehouses or during FBA shipping
Damaged product returns or refunds issued without completing product returns
Mistakes in order processing by Amazon Fulfillment Centers
Improper processing of discounts applied to your product listings by Amazon

Is there any insight hidden in Amazon reimbursement claim management?

Yes, there is a lot of insight locked into the management of FBA reimbursements. The success rate in Amazon reimbursements is impacted by familiarity with the marketplace’s policies. This level of understanding is seldom with typical Amazon sellers. However, reimbursement specialists absorb such information as a part of the claims processing. Since our Amazon seller reimbursement team audits every claim and the seller account, there is considerable value in unearthing patterns leading to FBA-processing issues or account-level opportunities to improve efficiencies and avoid future conflicts. We collate insights using advanced analytics to ensure your business is insulated against future losses due to listing performance suppressions or account health-related penalizations.

How come Amazon FBA can overcharge despite automated systems?

FBA overcharges are among the most common reasons for Amazon reimbursement claims. Amazon calculates different tiers of FBA fees that vary according to the product dimensions, including the weight. However, the storage duration and its effect on the product are also considered. Any errors in using the product measurements or mistakes due to the wrong classification of product subcategories can cause errors—the problem is often worsened by fluctuations in FBA fees where sellers are unknowingly overcharged. The complexity of FBA fee calculation is unlikely to go away, and the same applies to instances of overcharges. Our Amazon FBA refund services experts run a thorough audit of the FBA fee history, diagnosing possible issues like unreported discrepancies in the product weight or incorrect storage fees charged for certain product categories. Even if you have been under-compensated for such overcharges, we raise an FBA fee adjustment case.

What if I just need some assistance for Amazon FBA Reimbursements and not a full-scale service?

There are several ways in which you can leverage our experience in handling Amazon reimbursements. We offer a dedicated service package called Amazon Account Management Services. As a part of this service, our reimbursements specialists coordinate with the Amazon seller team to help you get the amount that Amazon owes you. Our role here can be molded around your expectations – we can handle the reimbursement claim entirely or as a part of supporting & guiding you. Secondly, we offer an Amazon Consulting service where our reimbursement specialists provide stepwise guidance about how to handle newly filed reimbursement cases and those that seem stuck with Amazon for some time. However, if you prefer dedicated resources for Amazon reimbursements and FBA refunds, the Amazon Reimbursement Services quoted above are more relevant.

Recover FBA Losses with Amazon Reimbursement Services

Consultancy to Execution: Complete Amazon Reimbursement Services Agency

Did Amazon Deny Your FBA Reimbursement Claim?