Hassle-Free Selling with Amazon Case Management Service

As a specialized Amazon Case Management Company, we advise our clients to conduct a thorough audit of their seller or vendor central accounts. This helps identify the causes behind their current account health rating, which directly influences the likelihood of recurring issues. The Amazon Account Health Rating (AHR) provides insight into how Amazon evaluates a store across various parameters. A better rating indicates that compliance and performance standards are being met, reducing the need for audits and minimizing the chances of new cases. For sellers, the AHR is impacted by metrics such as the Order Defect Rate (ODR) and Late Shipment Rate (LSR). The inability to pinpoint and correct these issues can hinder Amazon's case resolution process. For example, an account with consistently low customer ratings may struggle to have a negative review removed by Amazon support, even if the events are well-documented. Additionally, a rising Pre-Fulfillment Cancel Rate suggests that our Amazon case managers should first audit the account to correct any underlying issues before raising a case—arguing against a violation can backfire if the account is already rated poorly. Our dedicated case managers aim to restore or achieve a Green (Healthy) rating for your account, helping you move past a Yellow (At Risk) rating and avoid slipping into a Red (Unhealthy) rating.

Yes, premature case closures by Amazon can happen, leaving sellers uncertain about the reasons for such decisions. This issue often arises when sellers overlook specific guidelines or deadlines provided by Amazon for responding to violations. Many cases receive generic, automated responses that fail to address the actual problems, which can be frustrating. As a full-service Amazon Case Management Company, we can help manage these prematurely closed cases, working diligently to get a prompt and satisfactory response from Amazon support.

As a leading Amazon Case Management Agency, we come across many similar scenarios where sellers face major issues that require raising a case. Common reasons include the suppression of product listings and account-level conflicts. Maintaining a high Order Defect Rate can severely compromise an account, leading to negative customer feedback, poor seller ratings, reduced visibility, and lower conversion rates. Many sellers turn to Amazon FBA for streamlined order processing, but sometimes, FBA's handling can lead to issues impacting performance. We often highlight these points when filing cases. Additionally, delays in revising prices—often due to factors beyond a seller's control—can trigger listing problems. Our Amazon case managers are experienced in identifying valid grounds for raising cases, filing them, and following up on their progress.

As an ethical Amazon Case Management Company, it would be unfair to present a defined time range since the reaction time from the Amazon support team and the sheer complexity of every case impact the timeline. For simpler issues, such as listing suppressions due to missing product safety information, resolutions may take up to 48 hours. However, more complex issues, like product sourcing problems, could take a week or longer, as our team needs to gather all relevant documentation. Rest assured, our case resolution experts will keep you informed with daily updates on progress.

As a full-service Amazon Case Management Agency, we encounter various patterns of cases. While suppressions, suspensions, and violations are critical, issues related to reconciliations and reimbursements are also common. Sellers often face challenges getting reimbursements credited to their accounts, even after Amazon approval, and disputes over reconciliation amounts frequently arise. We also see cases involving shipment discrepancies, such as missing inventory or damages within FBA warehouses. Additionally, we handle cases related to chargebacks and order fulfillment delays that are attributable to Amazon rather than the seller. Compliance violations, where product labels or packaging information conflicts with Amazon's policies, are also prevalent. Lastly, sellers often report cases being closed without clarity—our dedicated team works diligently to establish communication with Amazon for clarity on these issues.